Privacy Policy

A legal disclaimer

At Heathmore.co.uk, we're committed to protecting your privacy and aim to use any data we collect from you to provide the best possible service. 

You can access and browse most areas of our website without disclosing your personal data. 

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1. Our Use of Cookies 

We use cookies for the sole purpose of the technical operation of some areas of our website. These cookies are essential for our site to function correctly. We don't use cookies to collect personally identifying information about you. 

If you prefer not to allow cookies, you can change your browser settings to either warn you when you receive a cookie or to automatically reject them. Please be aware, however, that disabling cookies may mean certain areas of our site don't function correctly, or your experience might be impaired. 

We don't automatically log personal data, nor do we link information automatically logged by other means with personal data about specific individuals. 

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2. Data Collection and Use 

We may collect personal data that you voluntarily provide to us when using our website or when engaging in a commercial relationship with us (e.g., as a client, resident, or supplier). 

To ensure our records are accurate and up-to-date, we may also collect information about you from other legitimate sources, such as public records, governmental bodies, or other private organisations that you've authorised to share your data. 

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We may use your personal data for the following purposes: 

• Service Provision: To provide the block management services you've contracted with us for, including managing properties, communicating with residents and leaseholders, handling maintenance requests, and processing service charges. 

• Customer Administration: For administrative purposes related to your account or property, including billing, account management, and record keeping. 

• Communication: To respond to your enquiries, provide updates, and send important service-related communications. 

• Research and Development: To analyse and improve our services, website functionality, and internal processes. 

• Marketing: (Only with your explicit consent where required) To send you information about our services, news, or relevant updates that we believe may 

• communications. 

We don't collect or use personal data for any other purpose than those outlined above. Should we wish to use your personal data for a new purpose not covered by this policy, we'll always ask for your explicit permission first. 

If you provide us with personal information about another individual (e.g., a fellow leaseholder, a tenant, or a contractor's representative), we'll assume you have their full permission to do so, and their data will also be subject to the terms of this Privacy Policy. 

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3. Confidentiality & Security 

We've implemented robust security policies, rules, and technical measures designed to protect the personal data that we have under our control from: 

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• Unauthorised access 

• Improper use or disclosure 

• Unauthorised modification 

• Unlawful destruction or accidental loss 

All our employees and data processors who have access to, and are associated with, the processing of personal data are contractually and legally obliged to respect the confidentiality of your personal data. We ensure that your personal data won't be disclosed to state institutions and authorities except where required by law, court order, or other legally binding regulation for access to the personal data we may hold about you. 

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4. Your Data Protection Rights 

Under applicable data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, you have certain rights regarding your personal data. These include:

• The Right to Access: You're entitled by law to request a copy of any personal data we hold about you. 

• The Right to Rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete. 

• The Right to Erasure ('Right to be Forgotten'): You have the right to request that we erase your personal data under certain conditions. 

• The Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data under certain conditions. 

• The Right to Object to Processing: You have the right to object to our processing of your personal data under certain conditions. 

• The Right to Data Portability: You have the right to request that we transfer the data that we have collected to another organisation, or directly to you, under certain conditions. 

If you'd like to know whether we hold personal information about you, or to exercise any of your rights, please contact us (see Section 8 below). 

We'll provide you with a readable copy of the personal data that we keep about you within a reasonable timeframe (typically within one month, as required by UK GDPR) of receiving your request. To enable us to release any data, we may require proof of your identity to ensure the security of your information. We'll provide the information free of charge; however, an administrative fee may apply in exceptional circumstances for excessive, unfounded, or repetitive requests. 

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We allow you to challenge the data that we hold about you and, where appropriate, you may have the data: 

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• Completed 

• Rectified or amended 

• Erased 

5. Links to Third-Party Websites 

Our website doesn't currently enable our visitors to communicate with other visitors or to post information to be accessed directly by others. 

Where our website contains links to third-party sites, Heathmore.co.uk isn't responsible for the privacy policies or content of those external sites. We encourage you to review the privacy statements of any third-party websites you visit. 

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6. Privacy Compliance & Updates 

Our privacy policy complies with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. We're committed to a continuous procedure of self-assessment to ensure we remain compliant as necessary with current data protection legislation and best practices. 

We reserve the right to make amendments to our Privacy Policy in the future so that we continue to comply with the law and best practice. If we do so, we'll advise you of significant changes via our website and update the "Update Date". 

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Last Update: July 16, 202. 

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7. Queries & Complaints 

If you have any queries relating to your privacy and the use of your personal data, or if you wish to make a complaint about how we've handled your personal data, please email us on info@heathmore.co.uk or write to us at Heathmore Estate Management, 7 Bell Yard, London, WC2A 2JR. 

You also have the right to lodge a complaint with the supervisory authority for data protection in the UK, which is the Information Commissioner's Office (ICO). More information can be found at their website: www.ico.org.uk.